Customer Support Specialist
1 month ago
The Star Gold Coast, a renowned entertainment and hospitality destination, is seeking a highly motivated Guest Support Officer to drive the implementation of safer gambling initiatives. As part of our Safe Gambling team, you will play a pivotal role in fostering a safer gambling culture.
About The RoleThis full-time position requires availability to work across all shifts (morning, day, and night). You will be responsible for providing empathetic support to guests experiencing challenges related to gambling, promoting safer gambling practices through proactive communication, and collaborating with internal teams to enhance safety measures and awareness.
Key Responsibilities:
- Provide expert guidance to guests on safer gambling practices and strategies
- Develop and implement effective policies and procedures to mitigate risks associated with gambling
- Collaborate with cross-functional teams to ensure seamless integration of safer gambling initiatives
- Conduct welfare checks and provide support to guests who are self-excluded or have breached self-exclusion
We're seeking an individual with a strong background in guest relations, support services, social work, security, or education. You should possess excellent problem-solving skills, innovative thinking, and the ability to make sound judgments. Additionally, you should be able to effectively identify indications of gambling issues and assist guests in making informed decisions regarding their ongoing gambling safety.
BenefitsWe offer a competitive salary range of $55,000 - $70,000 per annum, depending on experience. Other benefits include:
- Complimentary meal on site every day
- Discounted parking available in the city
- Up to 30% Discounts across award-winning restaurants and accommodation
- Career development, training, and courses via The Star Academy
- Mental Health and Wellbeing services
Please note that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
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