Assistant Store Manager

1 month ago

Sydney, New South Wales, Australia Telstra Full time
Job Title

Assistant Store Manager

About the Role

We are seeking an experienced Assistant Store Manager to join our team at Telstra Store Warringah Mall. As a key member of our store leadership team, you will play a critical role in driving sales and customer service excellence.

Key Responsibilities
  • Coach and develop Customer Advisors to deliver sales and customer experience targets
  • Lead the store in the absence of the Store Manager, ensuring seamless operations and customer service
  • Oversee the induction and ongoing training of new team members
  • Execute business initiatives to meet and achieve store targets for each quarter
  • Guide the store's performance to achieve sales and customer experience targets
  • Initiate and preside over operational excellence, ensuring compliance with central operating standards and processes
  • Resolve customer complaints and ensure adherence to the customer sales model
  • Organise the shop floor to supervise customer flow and store traffic
  • Supervise staff to customer demand and operational requirements
Requirements
  • Demonstrated experience influencing people in a retail environment
  • Outstanding communication skills
  • Advanced appreciation of customer needs and proficient in resolving customer issues
  • Proven track record working within a productive, high-pace, customer-orientated retail environment
  • Ability to successfully create and execute business improvement initiatives
What We Offer
  • Corporate discounts and benefits
  • Fantastic team environment
  • Highly rewarding sales environment
  • Excellent career growth prospects
  • In-depth training and coaching provided online and in-store

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