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Product Owner

2 months ago


Sydney, New South Wales, Australia Government Of New South Wales Full time
About the Role

We are seeking an experienced Principal Product Owner to join our Digital Channels team within the Department of Customer Service. As a key member of our team, you will be responsible for leading and managing a multi-disciplinary team to deliver the NSW Government website migration project.

Key Responsibilities
  • Lead a multi-disciplinary team using Scaled Agile Framework (SAFe) to manage the migration of nominated websites into the NSW Government website.
  • Define and lead an outcome-oriented Drupal product roadmap, informed by customer insights and feedback, to define and write user stories, acceptance criteria, and success metrics.
  • Consult with stakeholders and service providers to integrate products and services to maximise value for money in digital service delivery.
  • Lead and coach a product team to deliver product roadmap, practice management, and continuous improvement in product and system enhancements.
Requirements
  • Extensive experience using Drupal 10 content management system to deliver website build and migration.
  • Expertise with Scaled Agile Framework (SAFe) and related product delivery methodologies.
  • Knowledge and experience with Web Content Accessibility Guidelines (WCAG) 2.1 accessibility standards and guidelines.
  • Strong communication skills with strong stakeholder management skills.
  • Experience in leading cross-functional project teams in the end-to-end product life cycle.
About Us

The Department of Customer Service has embarked on a journey to transform the NSW Government into the world's most customer-centric government. We place the customer at the centre of everything we do and are leading the digital strategy for NSW Government.

The NSW Government Digital Channels team is responsible for central NSW Government digital channels including the NSW Government website and NSW Government Facebook. We provide an inclusive, consistent, high-quality experience for NSW Government customers.