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Customer Success Technical Advisor

3 weeks ago

Sydney, New South Wales, Australia beBeeTechnical Full time $110,000 - $140,000

We are seeking a highly skilled professional to join our customer success team as a trusted technical advisor. Your primary responsibilities will include building strong relationships with partners, providing technical guidance and ensuring optimal setup and usage of Kaseya products.

Key Responsibilities
  • Manage a portfolio of partners covering 4 products within one of our product suites.
  • Deliver technical guidance, best practice advice, and product health checks to ensure optimal setup and usage.
  • Build strong relationships with account managers to drive engagements and adoption.
  • Identify opportunities for product expansion and partner growth contributing to sales performance goals.
  • Work closely with professional services for scoping and handover of larger customised projects.
  • Represent the voice of the customer internally to help shape product improvements.
Success Metrics
  • Engagements (33%) Building strong relationships with account managers to secure meetings.
  • Sales Performance (33%) Helping the sales team close by showcasing product value.
  • CUSTOMER GROWTH & RETENTION Ensuring customers stay expand and advocate for Kaseya.
Requirements
  • Experience in sales account management or customer success within IT MSP SaaS or security solutions.
  • Ability to blend technical credibility with sales acumen - you can talk product and still close a deal.
  • Strong relationship management skills and the ability to influence decision-makers.
  • A commercial mindset - you spot growth opportunities and know how to turn them into revenue.
  • High energy and adaptability in a fast-paced high-growth environment.

Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.