Digital Workplace Delivery Team Leader

3 weeks ago

Melbourne, Victoria, Australia Swinburne University of Technology Full time
About the Role

We are seeking a highly skilled Digital Workplace Delivery Team Leader to join our team at Swinburne University of Technology.

The successful candidate will be responsible for leading a team to achieve Service Excellence, collaborating with stakeholders to identify and address their needs, and serving as a key interface for other staff within Swinburne IT.

This role involves ensuring the timely and high-quality delivery of customer-facing services, providing guidance and team leadership, and fostering an engaged and enthusiastic team environment.

The Digital Workplace Delivery Team Leader will be responsible for customer liaison, management, and supervision of the Digital Workplace Staff, with a strong emphasis on maintaining high standards of customer service and responsiveness to both internal and external stakeholders.

About You

To be suitable for this role, you will need to have experience in the following key accountabilities:

  • Lead an established team of Digital Workplace Representatives
  • Provide ongoing support, coaching, and professional development to team members
  • Comply with Swinburne people leadership expectations in developing team members
  • Ensure priorities and delivery are aligned to IT strategy in support of the University goals; ensure team members understand their contribution
  • Actively manage functional operations of the Service Delivery team, in a coherent and consistent manner, to ensure efficient and effective delivery of client-focused support services
  • Collaborate with other departments to identify and implement technology solutions that enhance employee productivity and satisfaction
  • Responsible for providing a high level of satisfaction to the customers of Swinburne IT; liaise with senior staff and key stakeholders
  • Collect customer feedback on the service provided; report on results and develop action plans for continuous improvement
Qualifications

The successful candidate will hold a postgraduate level qualification in Information Technology, Information Systems, or a relevant field, and have relevant experience.

About Swinburne University of Technology

Swinburne University of Technology is committed to creating a varied, welcoming, and open learning and work environment that embraces diversity, promotes inclusion, and ensures fair access to opportunities.

We appreciate every individual in our community, regardless of ability/disability, age, cultural and ethnic background, sex, sexual orientation, gender identity and expression, and family and relationship status.

For more information about Swinburne University of Technology, please visit our website.

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