Customer Complaints Resolutions Manager
3 days ago
Company Overview:
Allianz Popular SL is a global insurance company that provides a wide range of products and services to individuals and businesses. We are committed to delivering excellent customer service and resolving customer complaints in a timely and effective manner.
Job Summary:
We are seeking a highly skilled Dispute Resolution Specialist to join our team at Allianz Australia Services Pty Ltd. As a Dispute Resolution Specialist, you will be responsible for resolving customer complaints in accordance with external dispute guidelines, policies, and procedures.
Main Responsibilities:
- Resolving customer complaints in line with relevant legislation and regulatory requirements.
- Collaborating with internal stakeholders to ensure effective complaint resolution.
- Developing and implementing solutions to resolve customer complaints.
Requirements:
- Extensive experience in external dispute resolution within the General Insurance industry.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and meet deadlines.
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