Customer Complaints Resolutions Manager

3 days ago


Gold Coast, Queensland, Australia Allianz Popular SL. Full time

Company Overview:

Allianz Popular SL is a global insurance company that provides a wide range of products and services to individuals and businesses. We are committed to delivering excellent customer service and resolving customer complaints in a timely and effective manner.

Job Summary:

We are seeking a highly skilled Dispute Resolution Specialist to join our team at Allianz Australia Services Pty Ltd. As a Dispute Resolution Specialist, you will be responsible for resolving customer complaints in accordance with external dispute guidelines, policies, and procedures.

Main Responsibilities:

  • Resolving customer complaints in line with relevant legislation and regulatory requirements.
  • Collaborating with internal stakeholders to ensure effective complaint resolution.
  • Developing and implementing solutions to resolve customer complaints.

Requirements:

  • Extensive experience in external dispute resolution within the General Insurance industry.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and meet deadlines.


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