Customer Experience Director
1 month ago
Job Title: Store Manager
Job Summary:
We are seeking a highly motivated and experienced Store Manager to lead our team at Foot Locker. As a Store Manager, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.
Key Responsibilities:- Lead and Develop the Team: Coach and motivate your team to deliver exceptional customer service and achieve sales goals.
- Execute Company Standards: Ensure all aspects of store operations, including recruiting, hiring, training, visual merchandising, and store operations, are executed to the highest standard.
- Drive Sales Growth: Develop and execute plans to drive key performance indicators and maximize profitability.
- Enhance Customer Experience: Empower your team to create a natural and personable experience for customers, driving brand loyalty and customer retention.
- Partner with Customers and Sales Associates: Act as a liaison between customers, sales associates, store leadership, and corporate business partners to ensure seamless communication and collaboration.
- Maintain Visual Directives and Standards: Ensure all visual directives and standards are maintained, including visual merchandising and store appearance.
- Teach Product Knowledge: Passionately teach associates product knowledge and how to apply their learnings to the customer experience.
- Leadership Experience: Demonstrated leadership ability with at least 2 years of experience in a customer-facing sales setting.
- Customer Engagement: Confident and comfortable engaging customers to deliver an elevated experience.
- Results-Oriented: Motivated to achieve great results due to enthusiasm from interacting with customers and athletic products.
- Adaptability: Resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment.
- Cognitive and Mathematical Skills: Strong cognitive and mathematical skills, including problem analysis, decision making, and financial analysis.
- High Level of Ethics and Integrity: High level of ethics, values, integrity, and trust.
- Availability: Flexible availability, including nights, weekends, and holidays.
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