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Service Delivery and Operational Excellence Leader
2 weeks ago
We are seeking a visionary Service Delivery Leader to drive transformation and efficiency across our operations in Oceania. As a key member of our Service Operations leadership team, you will play a pivotal role in shaping the future of our service delivery model.
Key Responsibilities:
- Lead transformation initiatives to improve service quality, efficiency, and customer satisfaction.
- Develop and implement best practices, digital tools, and processes to support large investments in our Service Centres and continuous improvement projects.
- Strengthen operational excellence by identifying and closing process gaps, improving efficiency, and ensuring smooth execution of customer commitments.
- Guide Product and Application experts to provide technical support and ensure operational readiness.
- Develop people and competence through training needs identification, support for competence development frameworks, and creation of a culture of continuous learning and improvement.
Requirements:
To succeed in this role, you must have proven experience in service operations, transformation, or continuous improvement, ideally in a complex manufacturing or industrial environment. You should also possess strong background in lean management, continuous improvement, or transformation/investment projects, with ability to balance strategic thinking with hands-on execution. A collaborative leader who thrives on empowering teams and improving customer experience is essential for this position.
Benefits:
This is a strategic role with real ownership, working closely with the Service Operations leadership team. You will have opportunities to shape the way we deliver services for the future and grow towards other senior leadership roles in our organization. Additionally, you will enjoy a diverse and inclusive workplace based on care and empowerment, constant building of bridges to the future with sustainable solutions that have an impact on urgent problems, and making the world a better place every day.
About Us:
Our driving force is to accelerate success for our customers, people, and planet. We believe in having dedicated people with a curious mind, which is the spark behind great ideas. Great ideas drive progress, and we strive to constantly build bridges to the future with sustainable solutions that have an impact on our planet's most urgent problems. At our organization, you will find a truly diverse and inclusive workplace based on care and empowerment, where you can make a difference every day.
