Operational Service Lead

4 days ago

Canberra, ACT, Australia beBeeLeadership Full time $101,500 - $141,000
Job Opportunity:

Drive exceptional customer service in an operational role.

  • A dedicated people leader is required to drive exceptional customer service in an operational role.
  • The ideal candidate will be a confident trainer and motivator with a passion for seeing team members reach their full potential.
  • Collaborative relationships with colleagues and stakeholders are essential to achieve successful outcomes.

This role focuses on providing clear advice, staff well-being, engagement, and adequate resourcing to meet team KPIs.

We seek someone enthusiastic about leading a team to ensure efficient operational running of the team.

The shared leadership role requires a good understanding of ACTPS Enterprise Agreements and other HR policies and guidelines.

Key responsibilities include:

  1. Providing 1st level support for ACT Public Service employees on general human resource matters.
  2. Collaborating with the Service Desk management team to achieve successful outcomes.

The ideal candidate will possess excellent communication and interpersonal skills, as well as the ability to work collaboratively within a team environment.

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