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Customer Experience Associate/Barista
2 months ago
Hub Australia is a leading provider of premium workspaces, business networks, and services across 15 locations in Australia.
We are a dynamic and forward-thinking organization that values innovation, collaboration, and sustainability. Our mission is to create a vibrant and productive work environment that fosters growth, creativity, and community.
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate/Barista. As a key member of our clubhouse team, you will be responsible for delivering exceptional customer experiences, managing day-to-day operations, and contributing to the overall success of our business.
Key Responsibilities- Customer Experience: Create personalized experiences for members and guests, ensuring a warm and welcoming atmosphere in our clubhouse.
- Day-to-Day Operations: Manage the day-to-day operations of our cafe, including beverage preparation, inventory management, and maintaining a clean and organized workspace.
- Event Management: Assist in organizing and executing workplace events, ensuring seamless execution and guest satisfaction.
- Inventory Management: Conduct regular inventory checks to ensure we are always stocked and ready to meet our members' needs.
- Team Collaboration: Work closely with our clubhouse team to achieve our business objectives and provide exceptional customer service.
- Customer Service Experience: At least 2 years of experience in a customer-facing role, preferably in hospitality, retail, or a similar service-oriented sector.
- Barista Experience: Experience as a barista within a fast-paced environment.
- Customer-Centric Mindset: Strongly embody a customer-centric and hospitality-led mindset, adapting to the needs and preferences of guests to enhance their overall experience.
- Problem-Solving Skills: Strong problem-solving skills with a creative and pragmatic approach, always maintaining a positive and solution-focused mindset in addressing challenges.
- Interpersonal Skills: Exceptional interpersonal skills for engaging with members, staff, and external stakeholders.
- Multitasking: Proficient multitasking abilities, maintaining focus and productivity in a dynamic environment.
- Work-Life Balance: Embrace the stability of Monday-to-Friday corporate hours, freeing your weekends for personal pursuits.
- Great Place to Work: Join ranks with some of Australia's top organizations, certified as a Great Place to Work.
- B Corp and Carbon-Neutral: Contribute to a B Corp and certified carbon-neutral organization, committed to making a positive impact on society and the environment.
- Wellness Program: Achieve a balanced lifestyle through our comprehensive wellness program and lifestyle fund.
- Professional Development: Expand your skills and career trajectory with our personalized training and professional development offerings.
- Paid Volunteer Leave: Support to make a social and environmental impact with paid volunteer leave each year.
