Leading Customer Service Expert
2 weeks ago
We are seeking a highly skilled and experienced Customer Care Manager to lead our national customer care team in Sydney.
- Lead a high-performing team of 3 Customer Care leaders and approximately 10 Customer Care Consultants each.
- Responsible for delivering exceptional service to national customers.
- Drive a culture of change through effective leadership and coaching.
- Demonstrate daily the values of Customer First, Accountability, Boldness, Openness, and Integrity with every interaction.
- Spearhead customer care key performance indicators and exceed customer service expectations.
- Be a project leader for customer service-related projects and contribute to the delivery of best practice in customer service initiatives.
To succeed, you will have:
- Experience leading a customer service team in a high-pressure environment.
- Passion for leading, coaching, mentoring, and developing team members.
- Ability to make decisions and provide feedback to Team Leaders, Customer Care Consultants, and key stakeholders.
- Exposure to the industrial industry will be highly regarded.
Culture & Benefits
A career with us offers rewarding experiences, opportunities for growth, and the chance to help more Australians build a better Australia. We celebrate diversity and encourage everyone to be themselves and make meaningful connections with their colleagues and customers. Our employee benefits include competitive salary and bonus structures, onsite parking, team events, and celebrations.
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