Executive Director of Customer Experience

4 weeks ago

Sydney, New South Wales, Australia Orchard Talent Group Full time
About the Opportunity

The Orchard Talent Group is seeking a visionary Executive Director to partner with the CEO and Executive leadership of Metropolitan Memorial Parks (MMP) to strengthen the organisation's market position and relationship with the community.

This is a pivotal time for MMP, operating in a customer-focused sector with diverse community expectations, commercial and funding considerations, and an imperative to expand services and impact.

Key Responsibilities
  • Define the organisation's strategic direction and devise a cohesive approach to sales, marketing, and communications to support the user experience.
  • Lead purpose-driven teams through change and harmonise MMP's product offering across sites.
  • Deliver on a future-focused agenda to transition from a traditional 'burial services' business to a contemporary, creative, customer-centric organisation.
About You

The successful candidate will be an innovative, highly commercial senior Executive with a strong record leading customer-facing operations and driving engagement across complex stakeholder interfaces.

They will bring a commitment to service excellence and growth, with a focus on building meaningful connections to create new opportunities and position MMP as a provider of choice.

Strengths in nurturing people through significant transformation will be essential, along with visionary leadership, and the capability to be successful in a government environment of high scrutiny and operating in a complex legislative climate.

What We Offer

The Orchard Talent Group is a leading recruitment agency specialising in executive search and talent acquisition. We are committed to delivering exceptional results and building long-term relationships with our clients and candidates.

We offer a unique opportunity for the successful candidate to join a dynamic and growing organisation, with a competitive salary and benefits package, and the chance to make a lasting impact on the community.

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