Hotel Operations Specialist

5 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $120,000 - $140,000

At SiteMinder, we value diverse teams that foster inclusivity and respect.

Our employees bring their unique perspectives, enabling us to innovate and revolutionize the hotel industry.

We're a team of tech enthusiasts who simplify hotel operations through our innovative platform.

Since 2006, we've been constantly improving our solutions to help accommodation owners book more guests online efficiently.

Our platform has empowered hotels worldwide, from boutique establishments to large chains, facilitating bookings for various properties, including igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and more.

The world's leading open hotel commerce platform supports 47,000 hotels across 150 countries, processing over 125 million reservations annually with our technology.

Key Responsibilities:

  • Manage onboarding for all products and services in the APAC/Asia region
  • Monitor training sessions and performance to ensure customer satisfaction and key performance indicators achievement
  • Maintain and improve onboarding processes, procedures, and policies for consistent service quality
  • Identify and mitigate risks related to onboarding attrition and customer dissatisfaction
  • Coordinate training schedules and set-live dates clearly and professionally
  • Support the team in providing helpful information and advice to new customers
  • Promote continuous improvement and collaboration within the team

Requirements:

  • Effective leadership and mentoring
  • Account management and customer relationship experience
  • Ability to identify and implement process improvements
  • Focus on enhancing productivity and efficiency
  • Willingness to share knowledge and collaborate globally
  • Ability to review work quality while motivating the team
  • Experience analyzing data to inform action plans
  • Confident delivery of engaging training sessions
  • Ability to operate across several computer platforms and common browsers
  • Accountability for managing cases from start to finish
  • Strong customer service and conflict resolution skills
  • Experience working in SLA and KPI-driven environments

If you're passionate about innovation and teamwork, we encourage you to apply. Please send your resume, and our Talent Acquisition team will be in touch. When applying, kindly provide your preferred pronouns and any interview accommodations you may require. We welcome applications from underrepresented groups.

What We Do

Simplify hotel operations through our innovative platform.

Our goal is to empower hotels worldwide by facilitating bookings for various properties.

Today, we're the world's leading open hotel commerce platform, supporting 47,000 hotels across 150 countries, processing over 125 million reservations annually with our technology.

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