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Retail Customer Experience Manager

1 month ago

Sydney, New South Wales, Australia Laminex Australia Full time

Customer Experience Manager

Laminex Australia is seeking a Customer Experience Manager to lead our Windsor showroom, focusing on B2C engagement.

Key Responsibilities:

  • Customer Experience: Develop and implement strategies to enhance the customer journey, gather feedback, and make data-driven improvements.
  • Team Leadership: Lead, mentor, and motivate a team of designers, ensuring they provide excellent customer service and meet sales goals.
  • Operational Savvy: Ensure the showroom operates smoothly, from maintaining displays to managing inventory and following up on quotes.
  • Market Disruption: Drive change and innovation, leveraging your entrepreneurial mindset to disrupt the market and enhance our B2C engagement.
  • Emotional Intelligence: Handle customer interactions with a high level of emotional intelligence, resolving conflicts effectively and ensuring customer satisfaction.

Requirements:

  • Proven experience in a customer-facing sales role, preferably in retail or hospitality.
  • Strong leadership and team management skills.
  • Exceptional communication and interpersonal skills.
  • Proficiency in CRM systems (e.g., Salesforce) and customer feedback platforms.
  • Operationally savvy with the ability to manage and maintain a retail space.
  • High level of emotional intelligence and conflict resolution skills.

About Laminex Australia:

We value your growth and development. You'll have the opportunity to expand your skills and knowledge, working in a supportive environment that encourages innovation and excellence.