Sales and Guest Experience Leader
2 weeks ago
The Role
The Guest Experience and Sales Coordinator is a key leadership position within Belgravia Leisure. This role requires the ability to lead a team and deliver exceptional guest experiences to all current and prospective guests. The successful candidate will have strong written and verbal communication skills and be able to monitor and track performance through data and process adherence.
About You
The ideal candidate will have experience in a sales and customer-facing environment and be able to motivate teams to reach targets. A solid understanding of business needs and processes, as well as experience in using social media platforms, is highly regarded. The candidate will also be required to hold a National Police Check and Working with Children Check, as well as First Aid and CPR certification.
Key Accountabilities
- Train and develop frontline staff to meet sales targets and deliver exceptional guest experiences.
- Provide and action corrective action plans by working closely with the Centre Manager/National Guest Experience Manager.
- Set and achieve new member and growth targets on a daily/weekly/monthly basis.
- Provide exceptional guest experience in person and over the phone to existing and prospective members and guests.
- Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems.
- Assist in lead generation through digital and traditional marketing activities.
- Conduct tours of the centre/facility as necessary with the outcome to turn a prospective member/guest to an ongoing member of the facility.
Skills and Qualifications
- Experience in a sales and customer-facing environment.
- Experience leading teams in the health, fitness, leisure or recreation industries is highly regarded.
- Solid understanding of business needs and processes, including KPIs, budgets and service standards.
- Experience in motivating teams to reach targets.
- People person with exceptional interpersonal skills.
- Experience in using social media platforms.
- National Police Check and Working with Children Check.
- First aid and CPR.
- Experience in team leadership, training and development.
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