Ambassador of Excellence

5 days ago


Chadstone, Victoria, Australia Canada Goose Full time
Unlock the Potential for Outstanding Customer Experience

As a Brand Ambassador at Canada Goose, you will be accountable for creating an exceptional customer experience that embodies the authenticity of our brand. Your role is crucial in assisting the Store management team in executing plans and strategies to maintain operational efficiency and deliver excellence in all aspects.

Key Responsibilities:
  • Contribute to the store's overall target by achieving productivity standards and exceeding personal sales targets, depending on seasonality.
  • Support a positive store environment through effective communication, teamwork, and partnership with brand ambassadors and the store management team.
  • Attend and participate in all store meetings, events, and product knowledge sessions.
  • Demonstrate values and behaviors consistent with Canada Goose's culture.
Operational Excellence:
  • Maintain compliance with store operating procedures to minimize store shrink.
  • Handle all Point of Sale (POS) transactions in accordance with company standards.
  • Ensure accurate inventory management.
  • Ensure proper organization and accessibility of products.
  • Process inbound and outbound shipments, replenishment, damages, returns, etc.
  • Support maintaining the overall physical store maintenance and standards.
  • Responsible for adhering to Visual Merchandise Directives.
Customer Experience:
  • Ensure an outstanding customer experience through operational efficiency, including stock room management, cash wrap experience, and sales floor best practices.
  • Drive our Net Promoter Score (NPS).

We offer a comprehensive Total Rewards Program and opportunities for career growth through internal and external programs. Join us as we strive to provide an inclusive and equitable working environment where every employee can bring their authentic self to work daily.



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