Service Supervisor Full-time

1 day ago

Dandenong, Victoria, Australia Temperzone Australia Full time
Service Supervisor Opportunity at Temperzone Australia

We are seeking a skilled Service Supervisor to join our team in Melbourne and drive exceptional customer satisfaction across the VIC region.

In this pivotal role, you will lead and mentor a team of dedicated technicians and warranty agents, ensuring the delivery of outstanding service while maintaining our company's stellar reputation.

Key Responsibilities:

  • Perform warranty service on Temperzone and Hitachi products in a timely manner.
  • Coordinating service calls, assigning technicians, and prioritising tasks.
  • Building and maintaining strong customer relationships.
  • Provide start-up assistance for new installations.
  • Lead and mentor technicians and apprentices.
  • Ensure the highest quality workmanship for all service and repair jobs.
  • Participate in training and development programs.

Requirements:

  • Excellent problem-solving skills
  • Troubleshooting and Diagnostic ability to ensure effective resolution of problems
  • Commitment to customer satisfaction
  • Refrigeration/Air Conditioning Trade Certificate
  • Possess in-depth technical knowledge and qualifications in HVAC and/or refrigeration disciplines
  • Refrigeration/Air Conditioning Supervisors Licence (if applicable)

What We Offer:

  • A competitive salary
  • Employee Assistance Program – free counselling and wellbeing support
  • Career growth and stability working for a successful privately owned company

How to Apply:

  • Follow the steps which takes you to our external link to answer a few brief questions.

Important Information:

  • The successful candidate must undergo a pre-employment medical examination and complete a national police check.
  • Only applicants with the right to work in Australia will be considered.
  • No agency applications, please.

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