Customer Service Expert
2 weeks ago
We are seeking a Customer Service Representative to join our team.
At Smokemart & GiftBox, we pride ourselves on delivering exceptional customer experiences. As a key member of our team, you will be responsible for providing timely and professional responses to customer inquiries, resolving issues efficiently, and promoting our products with passion.
Key Responsibilities:
- Respond to customer emails and phone calls in a courteous and helpful manner.
- Address customer complaints and resolve issues promptly and fairly.
- Upsell and cross-sell products to customers, ensuring they have the best possible experience.
- Collaborate with other departments to ensure seamless communication and problem-solving.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and conflict resolution skills.
- Basic knowledge of tobacco and retail industry would be an advantage.
What We Offer:
- A supportive and inclusive work environment.
- Ongoing training and development opportunities.
- A competitive salary and benefits package.
- The chance to work with a dynamic and innovative company.
Smokemart & GiftBox is committed to equality and diversity, and welcomes applications from all qualified candidates.
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