
Customer Experience Ambassador
3 days ago
We are seeking a Membership Services Representative to join our thriving team in Annerley.
This is an exciting opportunity to work in a dynamic environment where you will be responsible for driving an exceptional member experience and building key stakeholder relationships with members. You will be accountable for driving member growth and sales, care and retention, and various other customer service and administrative duties as required.
This role requires someone who is able to provide high-end premium service at all times. The successful candidate will be able to proactively attract new memberships, report on sales performance, strive to increase membership net growth and achieve other monthly Key Performance Indicators (KPI's).
Some of the key responsibilities of this role include:
- Proactively attract new memberships
- Report on sales performance to Regional Leaders
- Strive to increase membership net growth and achieve other monthly KPI's
- Ensure you meet your members' needs at each stage of their journey so they can continue to engage with your gym and perform at their best
- Have fun, share wins and ensure you have a positive & supportive culture in your club
To be successful in this role you will need:
- Current First Aid and CPR certifications
- Demonstrated experience and success in a fast-paced customer service and or sales role
- Interest and passion for health and fitness
- Excellent computer skills
- Excellent oral and written communication and presentation skills
- Ability to perform in an autonomous environment
In return we offer:
- Competitive hourly rate plus commission
- FREE gym membership
- Additional benefits including anniversary leave days and additional free gym membership for friends and family as part of our recognition of service awards
- Build your career with ongoing training and development, including access to our Gold Cert program
- Access to career opportunities with Asia Pacific's largest diversified fitness group
About Us
We are a leading provider of 24/7 fitness clubs with the highest standards of operation in the industry. We pride ourselves on empowering our team to be their authentic selves at work and believe that diversity and inclusivity bring value to our organisation.
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