
Ambassador of Customer Experience
5 days ago
Customer Service Ambassador
About the RoleAs a Customer Service Ambassador, you will play a pivotal role in building lasting relationships with customers. This is an exciting opportunity for applicants with a passion for delivering exceptional customer experiences.
This role involves maintaining accurate information through our Customer Relationship Management system, as well as working within various e-commerce platforms to facilitate seamless transactions between customers and suppliers. You will be communicating with a diverse range of people from across the globe, ensuring their needs are met promptly and professionally.
The team is collaborative and supportive, offering a comprehensive onboarding and training process. We also have a vibrant Social Club with numerous opportunities to connect with colleagues outside of work hours. Our workforce is diverse, making it a welcoming environment to grow and develop.
To succeed in this role, you should have a genuine passion for customer service, at least 2 years of experience in a relevant field, excellent communication skills, and a proactive approach to problem-solving. You will enjoy being part of a dynamic team who work collaboratively, adapt to change, and demonstrate integrity.
Benefits:
- Paid overtime penalty rates for overtime and weekends
- Career progression and upskilling opportunities
- Flexible working arrangements
- Employee benefits such as salary sacrifice options and length of Service Recognition program
Requirements:
- Passion for customer service
- At least 2 years of customer service experience in a relevant industry
- Excellent phone manner
- Can-do attitude
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