Mental Health Service Optimisation Lead

4 days ago

Perth, Western Australia WA Primary Health Alliance - WAPHA Full time

Transforming and sustaining primary health care across Western Australia is our goal at WA Primary Health Alliance (WAPHA). As one of the 31 Primary Health Networks (PHNs) in Australia, we proudly manage three PHNs, guided by our Strategic Plan. We foster innovation and partnership to improve primary care, ensuring better access to services and health outcomes.

Our focus includes:

  • Enhancing patient care in general practices.
  • Funding local health services tailored to community needs.
  • Streamlining the healthcare system through connections.
  • Driving system-wide reform for lasting impact.

We are dedicated to adapting to change and seeking talented team members who excel in their approach.

We welcome diversity and applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ individuals, people from diverse cultures, and people living with disabilities.

The Mental Health Service Optimisation Lead plays a key role in enhancing mental health clinical treatment and support services across Western Australia. This position involves planning, implementing, and evaluating continuous improvement activities to ensure commissioned service providers deliver optimal outcomes for individuals accessing care.

Using data analytics and performance insights, the Lead identifies opportunities for innovation and improved service delivery while fostering collaboration through communities of practice.

The Mental Health Service Optimisation Lead contributes to the development, procurement, and implementation of new mental health programs, providing expert guidance and support to stakeholders and driving positive change across the system.

This Full-time Maximum-Term contract offers flexibility to work from home and office.

Key responsibilities:

  • Plan, implement, and evaluate continuous quality improvement activities to enhance mental health services provided by commissioned providers.
  • Conduct detailed data analysis to monitor program performance and identify opportunities for innovation and improvement.
  • Facilitate communities of practice to promote collaboration, knowledge sharing, and integration among mental health service providers.
  • Contribute to the planning, procurement, and implementation of new mental health clinical treatment and support services.
  • Engage with internal and external stakeholders to identify performance improvement areas and develop actionable plans to address them.
  • Support service providers and internal teams in implementing evidence-based quality improvement methodologies and tools.
  • Provide subject matter expertise in mental health to internal stakeholders and support cross-functional collaboration.
  • Monitor and maintain data quality to ensure accurate reporting and evaluation of service outcomes.
  • Build and maintain strong relationships with internal teams and external service providers to support shared goals.
  • Participate in professional development activities to stay updated on best practices and emerging trends in mental health and continuous improvement.

To succeed in this role, you will bring:

  • Tertiary qualifications in a mental health-related field with extensive clinical experience in mental health service delivery.
  • Proven ability to build and maintain collaborative partnerships with internal and external stakeholders.
  • Exceptional communication skills, including the ability to produce complex written reports and communicate with influence.
  • Demonstrated experience in quality improvement activities, including the use of quality improvement methodologies to drive change.
  • Strong change management and leadership skills, with the ability to effectively manage and support change processes.
  • Demonstrated skills and experience in data analysis, particularly related to service delivery, with a proven ability to develop practical solutions to drive continuous improvement.
  • Experience working with culturally diverse groups, including Aboriginal and Torres Strait Islander communities.
  • Clinicians who meet the requirements for registration or eligible membership with a regulatory body, e.g. AHPRA, AASW.

We offer:

  • A hybrid work model combining remote work with access to our state-of-the-art Subiaco office.
  • Commitment to employee development and professional learning opportunities.
  • Generous salary packaging options.
  • Access to an Employee Assistance Program for professional and confidential support.
  • Paid parental leave and Christmas shutdown period.
  • Annual health and wellbeing reimbursement.
  • Full access to LinkedIn Learning.
  • Study leave options available.
  • Option to purchase additional leave for greater work-life balance.
  • Long service leave after 7 years if eligible.

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