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Customer Service Liaison
2 weeks ago
We are seeking a Customer Service Liaison to join our Commercial Operations team based at Port Botany Terminal. As the main liaison between customers and scheduling teams, you will manage customer-specific operational requests and oversee a dedicated portfolio of customers.
- Serve as the primary point of contact for customers across four terminals in Melbourne, Sydney, Brisbane, and Perth.
- Manage customer-specific requests, including container damage reports and delivery changes.
- Develop strong relationships with local and international stakeholders through clear communication.
Key Responsibilities:
You will be responsible for:
- Managing customer interactions and resolving issues in a timely manner.
- Coordinating logistics operations to ensure seamless delivery of containers.
- Collaborating with cross-functional teams to drive business growth and improve customer satisfaction.
Requirements:
To succeed in this role, you will need:
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively within a fast-paced environment.
- Strong analytical and problem-solving skills.
About Us:
We are a leading global trade enabler, connecting people and economies across the world. Our mission is to make trade flow better, faster, and more efficiently. We offer a dynamic work environment, opportunities for career growth, and a competitive compensation package.
