
PC Hardware Support Expert
24 hours ago
Job Overview
We are seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and technical support to our users.
Duties and Responsibilities
- Troubleshoot and resolve hardware and software issues in a timely manner
- Provide technical support for PC, Mac, telephony, mobile, and voice/video hardware/software
- Installation, configuration, and support of local and LAN printers
- Support and troubleshoot Windows 10, MS Office 365 suite, OSX (current release and prior release), iOS, Android
- Assist with meeting scheduling and phone assignments
Requirements
- A minimum of 2 years of relevant work experience and a bachelor's degree
- Intermediate level networking connectivity knowledge and troubleshooting skills
- Strong experience in providing exceptional customer service
- Proven track record in delivering customer service excellence
Key Qualifications
- Ability to multitask and work in a fast-paced environment
- Excellent communication and problem-solving skills
- Knowledge of operating systems, hardware, and software
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