Chief Customer Value Officer

6 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $75,000 - $80,000
Job Title: Senior Customer Success Manager

This position is responsible for leading the post-sales customer experience, driving adoption and value for customers.

Key Responsibilities:
  • Develop and execute customer success plans to drive mutual success with our clients.
  • Collaborate with clients to understand their business goals and develop strategies to achieve them.
  • Lead customer interactions and maintain open communication across all levels.
  • Network within accounts to achieve successful execution of client's strategy and roadmap.
  • Deliver an exceptional customer experience through proactive communication and effective resource utilization.
  • Drive adoption of our products by utilizing data to provide insights and progress from baseline to maturity curve.
  • Champion innovation by sharing industry trends and new ways our clients can utilize our solutions to advance their digital maturity.
  • Identify customer risk and collaborate with our team to build and activate 'get well' plans.
  • Serve as the voice of the customer internally, sharing strategic use-cases, process improvements, and asks back into the internal ecosystem.
  • Contribute to Customer Success thought leadership and share standard methodologies and feedback across the organization to continuously improve our approach.
Requirements:
  • Bachelor's Degree and/or relevant work experience.
  • 5+ years of Customer Success experience in Software as a Service, Digital Marketing.
  • Passion for driving customer success and measurable outcomes with proven success guiding customers to deliver business value.
  • Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and cultivate joint partnerships.
  • Strong consulting skills.
  • Ability to prioritize, multi-task, and perform in a fast-paced environment.
  • Exceptional organizational, presentation, and communication skills, both verbal and written.
  • Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys.
  • Skillled at Program Management within large organizations, helping to inspire change across groups by engaging key partners.
  • Effective at leading executive C-level discussions and presentations.
  • Flexibility to travel (approx. 10%).

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