Chief Operating Officer

Chief Operating Officer – Independent Review Office (IRO)

• Seeking an experienced executive to lead transformation in a dynamic statutory agency.
  
• 12-month Senior Executive Band 2 opportunity based in Sydney, NSW, with an in-office presence required (flexible working arrangements available).
  
• Salary Package starting at $288,000 per annum including superannuation.

The Opportunity
The Independent Review Office is at a pivotal moment. As our new Chief Operating Officer, you'll spearhead an enterprise transformation that will set the organisation up for its next phase.

This is your chance to develop and enhance a high-profile statutory agency where your decisions directly impact public trust and accountability. Supporting the Independent Review Officer, you'll lead from the front as we build on over a decade of experience, modernising our operations, strengthening our governance, and further build the capabilities needed to continue to provide exemplary customer service to the people of NSW.

Key focus areas:

• 
  Strategic Leadership: Support the Independent Review Officer to design and implement a next-generation operating model.
  
• Operational Excellence: Redesign systems and enablers to support our statutory functions with precision and efficiency.
  
• Change Delivery: Lead fast paced and complex transformation projects from conception to sustainable implementation.
  
• Stakeholder Management: Renegotiate critical shared service agreements and build strategic partnerships.
  
• Capability Building: Develop enterprise-wide capabilities in governance, risk management, data analytics and support for our people.

The Leader We're Seeking

You're an accomplished executive who combines strategic vision with operational discipline. Your background includes:

• Senior executive leadership in complex, regulated environments.
  
• Proven track record designing and implementing organisational transformation.
  
• Deep expertise in governance, risk management, and compliance frameworks.
  
• Success leading change in public sector or similarly complex stakeholder environments.
  
• Strong capability in enterprise systems, data management, and digital transformation.

Personal Qualities:

• Strategic thinker with exceptional execution skills.
  
• Authentic leader who builds trust across diverse stakeholder groups.
  
• Resilient change agent comfortable with ambiguity and complexity.
  
• Collaborative approach with strong emotional intelligence.
  
• Commitment to public service values and ethical leadership.

Ready to Lead Transformation?

If you're energised by the prospect of driving meaningful change in public sector accountability, we want to hear from you.

To Apply: Submit a combined document containing your CV and cover letter. In your cover letter, demonstrate how your executive experience and change leadership capabilities align with our transformation agenda.

Click Here to access the Role Description. For enquiries relating to recruitment please contact Caitlin Birrell via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Thursday 12 June 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or

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