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Senior Technical Specialist
2 weeks ago
**Job Opportunity:**
We are seeking a skilled Regional Comminution Engineer to provide technical guidance and support for our HPGR and comminution installed base across the APAC region.
Key Responsibilities:- Provide technical assistance to customers worldwide to resolve complaints and improve satisfaction.
- Troubleshoot issues, conduct Root Cause Analysis (RCA), coordinate field testing, and propose technical solutions.
- Analyze production processes and monitor field data to identify wear and suggest improvements.
- Handle customer non-conformities from machine handover to resolution.
- Coordinate and analyze technical customer queries to provide solutions.
- Build relationships with key and potential customers to meet their expectations.
- Support sales teams early in new business opportunities.
- Monitor equipment performance through site visits and end-user engagement.
- Take pre-emptive and remedial actions when issues arise.
- Monitor competitor activities and participate in industry events and working groups.
- Collaborate with sales, aftermarket, engineering, and technology teams to develop strategies for business growth and product improvement.
**Required Skills and Qualifications:
- Engineering degree – mechanical or electrical.
- Minimum of 5 years' experience with minerals processing equipment or equivalent.
- Ability to interpret scientific journals, financial reports, and legal documents.
- Proficiency in responding to inquiries or complaints from customers, regulatory agencies, or the business community.
- Ability to work in an office environment with regular site travel.
- Intermediate to advanced proficiency in Microsoft Office Suite and SAP.