Customer Experience Advocate

2 days ago

Sydney, New South Wales, Australia beBeeProblem Full time $60,000 - $91,000

**Customer Relations Specialist Role Overview**

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At King Living, we seek a highly skilled and resourceful Customer Relations Specialist to join our dedicated Customer Support Department. As the voice of the customer, you will be responsible for owning complex post-sale cases, advocating for resolution, and ensuring the highest standard of support and care.

This pivotal role involves managing warranty and service-related concerns from start to finish, utilizing innovation, empathy, and strong problem-solving skills to deliver timely, creative solutions. With a focus on streamlining processes, reducing turnaround times, and elevating the customer experience at every step, you will be instrumental in driving business growth and success.

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**Key Responsibilities:**

  • Manage customer warranty and service cases with ownership and accountability from start to finish.
  • Resolve escalated cases with a balance of policy understanding and outside-the-box thinking.
  • Utilize Salesforce Customer 360 to maintain a complete view of the customer journey and ensure transparent documentation.
  • Communicate clearly and consistently with customers, providing timely updates and proactive service support.
  • Collaborate with internal teams to coordinate resolutions and improve service quality.

**Ideal Candidate Profile:**

You have proven experience in a customer-facing role, ideally within furniture, retail, logistics, or service industries. You are confident using Salesforce or similar CRMs and eager to embrace digital tools, including AI-enabled platforms. A strong communicator with excellent problem-solving skills and a proactive approach to issue resolution, you thrive in high-volume, fast-paced environments and are comfortable managing outbound customer contact campaigns.

**Benefits and Culture:**

As a valued member of our team, you can expect:

  • Daily perks, including freshly brewed coffee from our onsite barista.
  • Generous discounts on premium products for employees and their families.
  • Paid parental leave to support you through all stages of life.
  • Opportunities for career growth and professional development.
  • A collaborative culture that celebrates passion, integrity, collaboration, and innovation.

**Why Work with Us?**

We value passion, integrity, collaboration, and innovation above all else. If you share these values and are committed to delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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