Facilities Specialist

Job Title:

• Contracts Manager
• Facilities Services Specialist
• Cleaning Operations Lead

Job Description

We are seeking a skilled and proactive professional to lead the engagement, coordination, and performance of subcontracted service providers delivering cleaning, laundry, and pest & vermin control services across a diverse property portfolio.

This role is pivotal in ensuring that services are delivered in accordance with contractual obligations, service level agreements, and compliance requirements. You will also be responsible for designing and implementing fit-for-purpose work order management processes that support operational consistency and efficiency across teams.

This is an excellent opportunity for a seasoned contract management professional with a background in facilities services, particularly within complex, compliance-driven environments.

Key Responsibilities

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2. Oversee the onboarding and operational management of subcontractors delivering cleaning, laundry, and pest/vermin control services.">
3. Ensure services are delivered in full compliance with scope of work, technical specifications, and service standards.">
4. Monitor subcontractor performance against KPIs, conduct audits and inspections, and manage service delivery issues.">
5. Support procurement teams in negotiating and managing subcontract agreements.">
6. Liaise with site stakeholders to ensure access, safety, and reporting protocols are met.">
7. Develop and maintain standardized work order processes to support accurate intake, assignment, and resolution.">
8. Maintain detailed knowledge of service scopes and compliance requirements.">
9. Maintain auditable records of agreements, performance, and inspections.">
10. Deliver clear and accurate reporting on compliance, work order management, and service delivery.">
11. Ensure subcontractor activities comply with WHS, environmental, and regulatory standards.">
12. Support audits and quality assurance reviews with timely documentation.">

About You

To be successful in this role, you will possess:

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• Experienced in managing subcontracted services within high-compliance environments such as government, healthcare, or education.">
• Skilled in assuring service delivery against detailed scopes of work.">
• Proficient in designing and implementing work order and service management processes.">
• Strong working knowledge of cleaning, laundry, and pest/vermin control standards and methodologies.">
• Excellent communicator and negotiator, with proven stakeholder management capabilities.">
• Confident using digital work order systems and platforms.">
• Holds qualifications in Contract Management, Procurement, Facilities Management, or a related discipline.">
• Familiar with WHS legislation, ISO standards, and public sector compliance frameworks.">

The Benefits

We offer a range of benefits, including:

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• 12 weeks Paid parental leave.">
• Access to a wide variety of training & development opportunities.">
• Clear career paths and support to achieve your goals.">
• Personal and site-based recognition programs.">
• Immediate access to 100+ retail discounts accessible from your mobile.">
• Multiple salary packaging options to help your dollar go further.">

Our Commitment

We are committed to providing a recruitment process that is fair, equitable, and accessible for all. If you require adjustments or alternative methods of communication in the recruitment process, please reach out to us.

We welcome applications from Aboriginal & Torres Strait Islander peoples, people of all backgrounds, ages, sexual orientation, gender expressions, gender identity, and people with disability. We welcome and encourage applications from Veterans, ex-Defence, and Defence family members.

Salary match Number of applicants Skills match

Hospitality & Tourism More than 10,000 employees.

We proudly have over 14,000 talented people serving up great tasting food and delivering vital support services every day to our clients across Australia.

Providing world-class food and support services to our clients in Australia for more than forty years, we have the expertise to make great experiences happen.

We partner with our clients to create tailored service solutions that deliver quality and value for money for their customers and employees.