Academic Support Liaison

1 month ago


Burwood, Victoria, Australia Deakin University Full time

Deakin University is a public institution located in Victoria, Australia, with a student body of 61,000 across five campuses.

The Student Adviser role provides critical support services to students, enhancing their overall experience and facilitating their academic success.

Your Key Responsibilities:

  • Offer expert guidance and assistance to students on various matters, providing practical solutions that meet their needs.
  • Collaborate with colleagues to gather relevant information, leveraging expertise and advice to drive informed decision-making.
  • Contribute constructive feedback and suggestions to improve student services policy and practice, identifying areas for change and growth.
  • Foster effective teamwork and communication within the department, promoting a culture of respect and inclusivity.
  • Clearly articulate expectations and respond promptly to student inquiries, ensuring timely resolutions to their concerns.
  • Provide tailored advice to students, making referrals to relevant University services as needed.
  • Nurture positive relationships with diverse stakeholders, actively maintaining open lines of communication.
  • Present information in a clear, concise manner, focusing on key messages and audience needs.

To be successful:

  • You should possess a degree or an equivalent combination of relevant work experience and education/training.
  • A minimum of one year of experience in a high-volume customer service environment and broad knowledge in administrative fields is required.
  • Proficiency in using multiple systems is essential.

About the Role:

This is a full-time position with a competitive salary of $70,000 - $80,000 per annum, reflecting the value we place on our staff's contributions.



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