Academic Support Liaison
4 days ago
Deakin University is a public institution located in Victoria, Australia, with a student body of 61,000 across five campuses.
The Student Adviser role provides critical support services to students, enhancing their overall experience and facilitating their academic success.
Your Key Responsibilities:
- Offer expert guidance and assistance to students on various matters, providing practical solutions that meet their needs.
- Collaborate with colleagues to gather relevant information, leveraging expertise and advice to drive informed decision-making.
- Contribute constructive feedback and suggestions to improve student services policy and practice, identifying areas for change and growth.
- Foster effective teamwork and communication within the department, promoting a culture of respect and inclusivity.
- Clearly articulate expectations and respond promptly to student inquiries, ensuring timely resolutions to their concerns.
- Provide tailored advice to students, making referrals to relevant University services as needed.
- Nurture positive relationships with diverse stakeholders, actively maintaining open lines of communication.
- Present information in a clear, concise manner, focusing on key messages and audience needs.
To be successful:
- You should possess a degree or an equivalent combination of relevant work experience and education/training.
- A minimum of one year of experience in a high-volume customer service environment and broad knowledge in administrative fields is required.
- Proficiency in using multiple systems is essential.
About the Role:
This is a full-time position with a competitive salary of $70,000 - $80,000 per annum, reflecting the value we place on our staff's contributions.
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