Concierge - Receptionist

3 weeks ago

Canberra, ACT, Australia JLL Full time

Role Overview

We are seeking a highly motivated and detail-oriented Concierge - Receptionist to provide a welcoming and professional reception service within our Government Agency client buildings.

Key Responsibilities

  • Provide a holistic "customer service experience" to staff and visitors.
  • Assist with the set-up of audio-visual equipment within the Conference Centre.
  • Support client staff and visitors/contractors during emergency situations.
  • Notify defects issues for managed areas to the Property Help Desk.
  • Assist staff with queries related to facilities management services and amenities.
  • Accept, monitor, and control bookings for various facilities within the building.
  • Provide remote concierge services, including meeting room booking and email delegation.
  • Aid in basic administrative tasks for large conference groups.
  • Coordinate with cleaning and catering contractors to ensure conference and meeting rooms are properly cleared and cleaned.

Requirements

We are looking for a motivated self-starter who is proactive with a keen eye for detail and the ability to balance multiple priorities while seamlessly delivering outstanding customer service to our client.

Essential Skills and Experience

  • Australian Citizenship is essential due to client requirements.
  • Experience in Concierge, Customer Service, Hospitality or similar.

About JLL

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. We are committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World's Most Ethical Companies.

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