Technical Services Manager

2 weeks ago


Brisbane, Queensland, Australia beBeeServiceDeskLead Full time $108,500 - $143,000
About This Role

This is an exciting opportunity to lead a team of experts in providing high-quality technical services to clients. As a Service Desk Team Lead, you will be responsible for managing the development of the team, overseeing the ServiceNow ticketing system, and coordinating administrative and technical workloads.

Key Responsibilities:
  • Develop and implement strategies to improve service delivery and customer satisfaction.
  • Manage and maintain accurate records of incidents, problems, and requests.
  • Collaborate with cross-functional teams to ensure seamless integration of services.
  • Provide guidance and support to team members to enhance their skills and knowledge.

In this role, you will have the opportunity to make a significant impact on the organization by improving service quality, reducing downtime, and enhancing customer experience.



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