IT Systems Administrator

1 week ago

Sydney, New South Wales, Australia MENA Recruit Pty Ltd Full time
Job Title: IT Systems Administrator

We are seeking an experienced IT Systems Administrator to join our team at MENA Recruit Pty Ltd. As an IT Systems Administrator, you will be responsible for providing first-line support for Finance users in the Asia Pacific region.

Main Responsibilities:
  • Act as the primary point of contact for the Financial Systems Team via support portal, telephone, email, or in person.
  • Provide first-line support for Aderant Expert to the Finance Department.
  • Provide second-line support for Aderant Expert and other financial systems to users at all levels outside the finance function.
  • Liaise with IT service desk and second-line teams.
  • Liaise with members of the UK finance team and the International Business Manager.
  • Monitor calls assigned from IT to the team's support queue, respond to users in a timely fashion, and obtain a resolution.
  • Maintain static data on Aderant and other finance systems.
  • Maintain lawyer targets, cost rates, and headcount data for Asia Pacific users.
  • Assist with the trainee seat moves process twice a year.
  • Be responsible for systems administration relating to joiners, leavers, and staff movements in the Asia Pacific region.
  • Liaise with HR, Business Managers, and members of the finance team regarding joiners, leavers, and staff movements.
  • Maintain access levels on the finance systems.
  • Assist the team with the production and maintenance of system and training documentation.
  • Update report parameters and run month-end reports.
Requirements:
  • Good standard of education, particularly English and Mathematics.
  • Formal IT qualification would be advantageous but is not essential.
  • Experience of working in the legal sector.
  • Experience of working with Aderant Expert in an administration role.
  • Good working knowledge of Microsoft Office (particularly Outlook, Excel, and Word).
  • Good standard of IT literacy.
  • Highly numerate.
  • Knowledge of Aderant Expert essential.
  • Knowledge of Carpe Diem, Metastorm, SSRS would be advantageous but not essential.
  • Demonstrable advanced planning, co-ordination, and communication skills are necessary (verbal and written).
  • Very strong administration and customer service skills are an essential requirement of the role.
  • Ability to work well under pressure whilst remaining calm.
  • Highly developed organisation and time management skills.
  • Ability to communicate at all levels.
Working Hours and Salary:

Hours of work: 9.30am - 5.30pm (flexibility required). Salary is $70-85 K annually plus super. The salary banding is flexible, and we can be guided by the candidates' expectations to some extent, particularly if they have Aderant experience.

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