Operational Manager for Pan Pacific Hotels

3 weeks ago


Perth, Western Australia Pan Pacific Hotels Group Full time

The Operational Manager plays a vital role in the success of our hospitality team at Pan Pacific Hotels Group.

Reporting directly to the Director of Rooms, you will be responsible for overseeing Front Office and Duty Manager responsibilities, ensuring seamless operations and adherence to brand standards. Your expertise will drive exceptional guest experiences by:

  • Managing inventory availability and room allocation
  • Providing recommendations for operational improvements
  • Assisting with staff management, including appraisals, disciplinary matters, and shift rostering

You will also promote hotel facilities and loyalty programs, fostering strong relationships with guests and colleagues alike.

Talented candidates with proven experience in a similar role are encouraged to apply. You should possess strong problem-solving abilities, a solution-focused approach, and exceptional interpersonal skills. Leadership by example is essential, as you seek ways to improve processes and team performance.

Able to work various shifts, including mornings, evenings, overnights, weekends, and public holidays, knowledge of Opera PMS is highly desirable.

We offer a range of benefits, including discounted on-site parking, complimentary meals while on shift, 50% discounted food and beverages across all Oceania properties, and discounted accommodation across worldwide Pan Pacific Hotels Group properties.

Join us in providing unforgettable experiences for our guests, with an annual remuneration package of $73,150 - $80,000 + Superannuation.



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