Service Centre Technician
6 days ago
About the Company
With a proud Australian heritage spanning over 44 years and 107 locations nationwide, Pirtek is a leader in mobile on-site service, specializing in the replacement of hydraulic and industrial hoses and fittings. We are seeking a dedicated and enthusiastic individual to take on the role of Centre Technician Junior Assistant within our Service & Supply Centre. This is an excellent opportunity to become part of a stable organization that fosters a positive and rewarding work atmosphere.
Position Overview
In the capacity of Junior Assistant, your primary responsibility will be to support the delivery of high-quality and consistent service to our clientele. You will be an energetic team member, equipped with strong communication skills. This role will challenge you to devise solutions and cultivate relationships with a diverse array of customers and suppliers.
You will receive comprehensive training and have the potential to advance within the Centre as opportunities arise. You will report directly to the Technical Sales and Major Accounts Manager.
Key Responsibilities
• Assist in the daily operations of the Hose Service Centre
• Acquire skills in hose assembly, machine welding, and pipe-bending techniques
• Address customer inquiries at the counter and via phone
• Facilitate the pick-up and delivery of goods as necessary
Candidate Profile
To be a suitable candidate for this role, you should ideally possess:
• A solid understanding of customer service principles
• A professional telephone demeanor
• Exceptional verbal and written communication abilities
• Capability to follow instructions accurately
• Familiarity with the industry or a related field
• Mechanical knowledge is advantageous but not essential
• Proficiency in operating machinery and using tools and measuring devices
• A valid driver's license or working towards obtaining one, with reliable transportation – manual driving skills are essential
• Basic computer literacy along with good literacy and numeracy skills
• A well-groomed and presentable appearance
• A strong work ethic and commitment to quality workmanship
• The ability to prioritize tasks effectively and solve problems
• A willingness to collaborate as part of a team
• Proximity to the business location is preferred
• An understanding of Workplace Health and Safety (WHS) and Safe Work Practices
• Adherence to the Pirtek Dress Code Policy, maintaining a neat and tidy appearance
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