Field Service Technician

3 weeks ago

Yatala, Australia Diplomatik Full time

Are you an experienced technician with a passion for repairing and maintaining equipment? We're seeking a skilled and dedicated **Field Service Technician** to join our team and provide exceptional service to our customers. As a Field Service Technician, you'll play a crucial role in ensuring our customers' satisfaction through timely repairs, thorough maintenance, and excellent communication. If you're knowledgeable about EWP repairs, have a solid understanding of customer expectations, and possess experience with EWP machines, we'd love to hear from you.

**Essential Experience**:
Proficient in repairs to EWP's (Elevated Work Platforms)

Strong knowledge of EWP machines and their intricacies - Manifolds, Solenoids, Hydraulics

**Key Responsibilities**:
Perform routine repairs, maintenance, and service work on EWP products at customer sites or breakdown locations.

Conduct routine repairs and maintenance on other products as required.

Execute trade qualified work as well as non-trades tasks incidental to the job.

Conduct inspections, fault-finding activities, and diagnostics on various machines.

Disassemble and reassemble machines to a high-quality standard.

Perform basic welding and spray painting when necessary.

Carry out programmed service work on machines as required.

Install parts onto machines in accordance with established standards.

Complete accurate paperwork including part requisition, time sheets, and related documentation.

Maintain ongoing communication with customers, updating them on repair progress and estimated completion times.

Present repair options and fault inspection results to customers professionally and courteously.

Utilize opportunities to upsell EWP service and maintenance offerings.

Uphold a positive customer attitude, showcasing our products as high-quality and valuable.

Adhere to customer site safety regulations and always maintain a respectful demeanour.

**Package**:
Hourly rate: $50 + penalty rates (Manufacturing award)

Company service vehicle

Tool allowance

Superannuation: 11% of total hourly rate

Achievable commission system

**Working Hours**:
Monday - Friday - **Rare **weekend work

Start time: 7:30 AM

Finish time: 3:30 PM

If you're enthusiastic about delivering top-notch service, have a knack for troubleshooting and repairing equipment, and want to contribute to a dynamic team, we encourage you to apply. Join us in maintaining our commitment to excellence and providing the best service to our valued customers.

To apply, please submit your resume detailing your relevant experience and skills.

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