Customer Solutions Expert

2 days ago

City of Parramatta Council, Australia beBeeClientLiaison Full time $60,000 - $95,000
Job Overview

As a key liaison between clients and our organization, you will play a pivotal role in delivering exceptional service via multiple communication channels.

You will be responsible for addressing client inquiries and resolving issues efficiently and professionally. Your expertise will encompass various areas including superannuation, insurance, investments, and pensions.

Key Responsibilities:
  • Manage incoming calls and emails from clients and financial advisers
  • Provide accurate information and support across superannuation, insurance, investments, and pensions
  • Address client concerns and resolve issues promptly and professionally
  • Maintain detailed records of all client interactions
  • Collaborate with colleagues to achieve performance targets
Requirements:
  • Excellent verbal and written communication skills
  • Strong interpersonal skills and genuine passion for helping others
  • Positive attitude with commitment to delivering outstanding service
  • Ability to adapt to new information, systems, and processes

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