Account Delivery Leader
5 days ago
About the Role
We are seeking an Account Delivery Executive to work in a full-time capacity on larger, strategic clients in Brisbane. This role will involve working alongside the Account Executive to ensure that the client's strategic objectives are a top priority.
Key Responsibilities
- Preparing and presenting client Executive reporting at monthly meetings
- Client SLAs and Reporting aligned to the Account governance model (including driving enhancements)
- Develop deep understanding of client's business including orchestration of strategic business planning, roadmaps and workshops on how technology can help address their business requirements.
- Driving future technology roadmaps for the client
- Ongoing high levels of Customer Satisfaction (measured by NPS)
- Lead the BIT Client team, ensuring all contract obligations are met and that the team operates efficiently and cohesively.
- Manage the Account P&L to achieve the targets
- Developing client intelligence and client relationships to support retention and growth.
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