
Front Office Representative
5 days ago
We are seeking a highly skilled professional to join our team as a Hotel Front Office representative. As the first point of contact for guests, you will be responsible for delivering exceptional customer experiences and ensuring seamless transactions.
This role is perfect for someone who thrives in a fast-paced environment and has excellent communication skills. You will be working with guests from diverse backgrounds, providing personalized recommendations and resolving any issues that may arise during their stay.
The ideal candidate will have:
- Excellent interpersonal and problem-solving skills
- Able to work well under pressure and adapt to changing situations
- A working knowledge of hotel property management systems (an advantage)
In return, we offer a competitive salary package, free meals, and discounted parking access. We also provide laundered uniforms, paid birthday leave, and opportunities for career growth and development through our lifelong learning programs.
Key Responsibilities
- Welcome guests with a warm smile and make their stay unforgettable
- Anticipate guests' needs and offer tailored recommendations
- Manage guest bookings, payments, and issues efficiently
- Provide exceptional local insights and ensure seamless transactions
Required Skills and Qualifications
- Excellent communication and interpersonal skills
- Proven ability to work well under pressure and adapt to changing situations
- A working knowledge of hotel property management systems (an advantage)
Benefits
- A competitive salary package
- Free duty meal daily from staff canteen
- Discounted CBD carparking access
- Laundered uniform supplied
- Paid birthday leave - hip hip hooray
- Paid parental leave
- Proactive paid wellness and mental health days
- Some of the best colleague discounts across our IHG Hotels for accommodation, food, and beverage
Career Growth and Development
- Your career journey will be supported through our lifelong development programs
- IHG career milestone celebrations
- Transfer of leave entitlements as you move and grow with us
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