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IT Support Specialist

2 months ago

Pinkenba, Queensland, Australia Hanson Full time
About the Role

We are seeking a highly skilled and experienced On-Site IT Support Specialist to join our team at Hanson Australia. As a key member of our IT department, you will be responsible for delivering exceptional customer service and technical support to our internal users.

Key Responsibilities
  • Create, manage, and resolve support tickets within agreed Service Levels
  • Participate in an on-call support roster to provide 24/7 IT support
  • Log and track all incidents and service requests in the Service Desk system and escalate requests to appropriate Level 3 support groups for resolution as required
  • Occasional travel across our sites in Queensland is required as necessary
  • Support and/or project manage the roll-out of new business applications and technologies
  • Customer service - assist users with business processes to make effective use of business systems
  • Conduct proactive onsite visits with customers with a focus on maintaining the IT equipment and improving the service that HA-Digital provides to its customers
  • Work closely with the Global support teams to ensure escalated support issues are resolved in a timely manner
  • Create and maintain IT support documentation including FAQ's and support manuals (SOP's)
Requirements
  • Excellent written and verbal communication skills
  • Strong customer service skills
  • Minimum 5 years' experience in an on-site support role or similar
  • IT qualifications are highly regarded
  • Flexibility, as early/late start times and travel is required
  • Australian drivers' licence
  • Experience troubleshooting common software/hardware issues
  • Experience using Windows 10/11 is essential
About Us

Hanson Australia is an equal opportunity employer, and we welcome people from all walks of life. We encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, and the LGBTQI+ community.

We offer a comprehensive range of employee benefits to enhance your work-life balance, personal development, and financial savings. These include salary sacrifice, learning and development opportunities, paid parental and grandparent leave, discounted concrete and quarry products, novated leasing, health and well-being initiatives, and car hire discounts.