Senior Rostering Coordinator

2 weeks ago

Logan City, Queensland, Australia beBeeCommunication Full time $97,458 - $116,438
Job Title: Customer Support Manager

This role is responsible for managing and communicating frontline employees' shifts via a centralised rostering tool, ensuring operational stability for residents, families and visiting health professionals.

  • The incumbent will act as the daily master rosters captain, optimising staff availability to minimise shift disruptions.
  • Closely partner with the corporate rostering team to ensure rostering system data is accurate and up-to-date.
  • Lead interactions with staff on site regarding fortnightly allocations, roster changes, and communicating available/new shifts.
  • Lead training and user access to the timekeeping system and related troubleshooting.
  • Maintain confidential rostering information in line with company policies and code of conduct expectations.
Key Responsibilities
  1. Extensive staff rostering experience (direct, contractors and labour hire) is mandatory.
  2. Ability to work directly with operational teams as the single point of contact to ensure staff have the right rostering information.
  3. Thrives in fast-paced roles and can maintain composure under pressure.
  4. Excellent communication with strong attention to detail via phone, email and in person.
  5. Holds a valid NDIS Clearance or is willing to obtain one.
  6. Experience with Roster Bid Manager tools that communicate online extra shifts is highly regarded.
About This Role

This position offers a unique opportunity to contribute to the success of our organisation by providing exceptional customer support. If you are a motivated individual with excellent communication skills and experience in staff rostering, we encourage you to apply.

Requirements

To be successful in this role, you will need to possess:

  • Strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Effective communication and interpersonal skills.
  • Basic computer skills and proficiency in Microsoft Office.
What We Offer

We offer a competitive salary package and opportunities for professional growth and development. If you are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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