Customer Service Professional

4 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $80,000
Customer Support Specialist Role

We are seeking a dedicated professional to support our customers across various sectors including golf, sports fields, construction, and commercial.

This role is perfect for individuals who thrive in fast-paced environments and enjoy building strong relationships with customers.

What We Offer:

  • Extensive training and development opportunities to grow your skills and advance your career.
  • A collaborative environment where customer satisfaction is the top priority.
  • Engagement with a diverse customer base, ensuring their needs are met and exceeded.
  • A stable and supportive work schedule (part-time, Monday to Friday) with a company that values its employees.

Key Responsibilities:

  • Build and maintain strong relationships with account holders, dealers, end-users, and internal colleagues to drive customer satisfaction.
  • Communicate effectively with customers, process orders, handle credits and returns, providing product advice to maximize sales opportunities.
  • Promote additional products through sales incentive programs, contributing to the growth of the Parts business.
  • Handle customer complaints professionally, ensuring swift resolutions while maintaining successful business relationships.

Requirements:

  • At least two years' experience in a customer service role within a fast-paced environment.
  • Strong sales, negotiation, and communication skills, with a focus on delivering customer satisfaction.
  • Proficiency in Microsoft Office and excellent numeracy and literacy skills.
  • SAP experience is desirable but not essential; willingness to learn is more important.
  • A highly organized and proactive approach, with the ability to adapt to changing situations and priorities.

We celebrate diversity and encourage applications from candidates of all backgrounds, abilities, and experiences. Our aim is to create an environment where everyone feels valued and respected.

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