Customer Service Professional

2 days ago


Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $90,000

**Job Title:** Customer Service Professional

We are seeking a highly skilled and dedicated individual to join our National Customer Care team as a Customer Service Professional.

As the first point of contact for valued customers, you will play a pivotal role in ensuring their needs are met with efficiency, professionalism, and a customer-first mindset. You will be empowered to resolve issues, escalate when necessary, and continuously seek ways to improve the customer experience.

This is more than just a service role - it's about building relationships, driving outcomes, and representing the company with pride.

  • Delivering outstanding service: via phone and email, aiming for first-contact resolution
  • Managing and expediting orders: to meet delivery expectations and KPIs
  • Proactively identifying customer needs: and offering effective solutions
  • Participating in training: to stay up-to-date with systems, products, and processes

What You'll Bring:

  • Minimum 2 years of customer service experience
  • Strong communication and problem-solving skills
  • A proactive, team-oriented mindset
  • Resilience and a passion for delivering exceptional service
  • Experience with telephony systems and product knowledge (desirable)

Why Our Team Enjoys Being Part of Our Organization:

  • Employee benefits: Discount membership card, successful refer-a-friend program, opportunities for professional growth, free onsite parking

NEXT STEPS: If you meet most of the criteria listed above and would like to be considered for this opportunity, please submit your application today.



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