Cloud Security Ambassador

5 days ago

Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $133,000 - $173,000
Cloud Security Professional

We are seeking a seasoned Cloud Security professional to join our team. As a key member of our organization, you will play a critical role in shaping the experience of our most strategic customers as they onboard and adopt our cloud platform.

Responsibilities:

  • Develop and implement value realization plans that align with customers' cybersecurity requirements and drive positive business outcomes.
  • Drive adoption through alignment of product capabilities to customer desired outcomes; demonstrating innovation; and integration with other aspects of your customers' cybersecurity landscape.
  • Articulate our value to customers and map solutions to their business objectives and desired outcomes utilizing cybersecurity domain expertise.
  • Build strong relationships with customer senior stakeholders, fostering open communication and collaboration to uncover opportunities for growth.
  • Conduct regular business reviews to assess success, review adoption and usage metrics, and align on executive priorities.
  • Partner with customers to implement and operationalize their Cloud Security change management, governance, and skills programs.
  • Establish ongoing cadence of communication with customers across all levels.
  • Monitor key performance metrics such as customer satisfaction, referenceability, renewal likelihood, adoption maturity, upsell/cross-sell opportunities, and customer engagement.
  • Identify root causes of customer dissatisfaction or blockers to adoption and collaborate with the extended team to resolve these issues.

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