Unified Communications and Infrastructure Specialist
1 week ago
Bendigo and Adelaide Bank is a leading Australian retail bank with over 7,000 employees. Our purpose is to feed into the prosperity of our customers and communities, not off it.
Job OverviewWe are seeking an experienced Unified Communications and Infrastructure Specialist to join our team. The successful candidate will play a key role in ensuring that our unified communication capabilities and services are maintained, reliable, and delivered in accordance with business expectations.
Key Responsibilities- Design, build, deploy, and support Amazon Connect for our Contact Centre and business.
- Drive continuous improvement of unified communication capabilities and services in alignment with the Technology & Transformation strategy and strategic objectives.
- Provide level 2 and 3 support for voice and video communications across multiple sites.
- Commercial experience in telecommunications and network operations.
- Experience with Amazon Connect for Contact Centre and Microsoft Teams Calling.
- Knowledge of SIP protocol, networking, and telephony systems.
- Proven experience and knowledge of IT technology and infrastructure.
- Demonstrated experience and understanding in managing complex telecommunications environments.
- Excellent communication and teamwork skills.
We offer flexible work options, a hybrid model with a minimum of two days in a local Head Office per week, and a comprehensive benefits package, including access to ongoing development opportunities and reimbursement of education fees.
Estimated Salary Range$120,000 - $160,000 per annum, depending on experience.
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