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Service Operations Manager

2 months ago

Wodonga, Victoria, Australia William Adams Full time
About the Role

We are seeking a highly motivated and experienced Service Supervisor to join our team at William Adams in Wodonga. As a Service Supervisor, you will be responsible for providing supervision and guidance to a team of technicians and apprentices, ensuring customer needs are met through effective work order management.

Key Responsibilities
  • Maintain a safe work environment with a focus on continuous improvement
  • Strive to continuously achieve on customer expectations through proactive work order management
  • Ensure exceptional delivery of our customer experience
  • Build on existing service operations within the workshop environment to develop team and self
  • Lead by example and be an advocate for our core values of Integrity, Commitment, Teamwork, Excellence, and Sustainability
Requirements
  • A genuine commitment to safety
  • Experience in scheduling and labour coordination
  • Demonstrated ability to manage a high-performing team
  • Knowledge of Caterpillar (or similar) equipment
  • Highly developed organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordingly
  • Operational experience within the earth-moving industry
  • Intermediate Computer Literacy Skills (including MS Office Suite)
  • Advanced communication skills (written, verbal and interpersonal)
About Us

At William Adams, we value our employees and offer a range of benefits, including access to our Employee Assistance Program and Wellbeing portal. We are committed to providing ongoing career and development opportunities, a competitive salary package, and various rewards and benefits via The Hub - our reward and benefits platform.