Service Operations Manager

2 months ago


Wodonga, Victoria, Australia William Adams Full time
About the Role

We are seeking a highly motivated and experienced leader to join our team as a Service Supervisor at our Wodonga branch. As a key member of our operations team, you will be responsible for providing supervision and guidance to a team of technicians and apprentices while ensuring customer needs are met through effective work order management.

This is a great opportunity for a developing leader with potential career pathways into Service, Branch, and Operations Manager positions within our business.

Key Responsibilities
  1. Maintaining a Safe Work Environment: Ensure a safe and healthy work environment for all employees, adhering to company policies and industry standards.
  2. Work Order Management: Proactively manage work orders to ensure timely completion, high-quality results, and customer satisfaction.
  3. Team Leadership: Lead and develop a high-performing team of technicians and apprentices, providing guidance, coaching, and feedback to ensure their success.
  4. Customer Experience: Ensure exceptional delivery of our customer experience, meeting or exceeding customer expectations through effective communication and problem-solving.
  5. Operational Excellence: Continuously improve workshop operations, identifying areas for improvement and implementing changes to increase efficiency, productivity, and quality.
About You

You will be a true leader, who is ambitious and thrives on motivating and inspiring a team of professionals. To be considered for this role, you will have:

  1. Trade Qualification: A trade qualification in Diesel Technology or a related field.
  2. Industry Experience: Strong experience in the earthmoving industry, with knowledge of Caterpillar equipment and operations.
  3. Leadership Skills: Demonstrated ability to lead and manage a team, with excellent communication, problem-solving, and decision-making skills.
  4. Organizational Skills: Highly developed organizational skills, with the ability to manage fluctuating workloads and prioritize tasks effectively.
  5. Computer Literacy: Intermediate computer literacy skills, including MS Office Suite.
What We Offer

As a member of our team, you will have access to ongoing career and development opportunities, a competitive salary package, and various rewards and benefits. You will be surrounded by like-minded professionals who are passionate about our values of Integrity, Excellence, Teamwork, Commitment, and Sustainability.



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