Business Systems Analyst
5 days ago
We are seeking a highly skilled Business Analyst to join our Extended Touring team at Flight Centre Travel Group. As a Business Analyst, you will play a critical role in collaborating with internal and external stakeholders to ensure the successful delivery of touring products to our global brands.
Key Responsibilities- Gather and document business requirements to translate them into functional specifications
- Develop use cases and process flows to support the development of software solutions
- Conduct stakeholder interviews to understand business needs and pain points
- Collaborate with stakeholders to ensure project objectives align with business goals
- Facilitate communication between business and technical teams
- Create business cases and cost-benefit analyses to support business opportunities
- Participate in user acceptance testing to ensure solutions meet business requirements
- Develop and maintain system documentation and training materials
- Minimum 2+ years of professional experience in a business analyst role
- Experience within the travel or other internet-scale environments
- Experience with external vendors and internal stakeholders
- Strong understanding of the travel or retail industry
- Background knowledge in discipline areas such as requirements gathering process, design and architecture, etc
- Analytical skills and problem-solving skills
- Knowledge in business process re-engineering and improvement
- Strong facilitation skills
- Good quality documentation skills, both technical and non-technical
- Strong business acumen and critical thinking skills
- Culture: a team culture like no other in the industry
- Development: individualised Learning & Development pathway options
- Exclusive Staff Discounts: accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
- Travel Discounts: including family and friends - flights, hotels, tours, cruises, travel insurance and more
- Flexibility: Monday to Friday week, business hours with flexible options available
- Brightness of Future: career opportunities in a network of brands and businesses across the globe
- Corporate Health Discounts: access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to 24/7 internal gym
- Mental Health: support and Employee Assistance Program for staff and family
- Social: regular awards nights, social team-building and industry events
- Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and the Flight Centre Foundation; paid parental and volunteer leave
- Sustainability: the protection of our environment is essential to the future of tourism
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