Business Systems Analyst

5 days ago


Brisbane, Queensland, Australia Flight Centre Travel Group Full time
About the Role

We are seeking a highly skilled Business Analyst to join our Extended Touring team at Flight Centre Travel Group. As a Business Analyst, you will play a critical role in collaborating with internal and external stakeholders to ensure the successful delivery of touring products to our global brands.

Key Responsibilities
  • Gather and document business requirements to translate them into functional specifications
  • Develop use cases and process flows to support the development of software solutions
  • Conduct stakeholder interviews to understand business needs and pain points
  • Collaborate with stakeholders to ensure project objectives align with business goals
  • Facilitate communication between business and technical teams
  • Create business cases and cost-benefit analyses to support business opportunities
  • Participate in user acceptance testing to ensure solutions meet business requirements
  • Develop and maintain system documentation and training materials
Requirements
  • Minimum 2+ years of professional experience in a business analyst role
  • Experience within the travel or other internet-scale environments
  • Experience with external vendors and internal stakeholders
  • Strong understanding of the travel or retail industry
  • Background knowledge in discipline areas such as requirements gathering process, design and architecture, etc
  • Analytical skills and problem-solving skills
  • Knowledge in business process re-engineering and improvement
  • Strong facilitation skills
  • Good quality documentation skills, both technical and non-technical
  • Strong business acumen and critical thinking skills
What We Offer
  • Culture: a team culture like no other in the industry
  • Development: individualised Learning & Development pathway options
  • Exclusive Staff Discounts: accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
  • Travel Discounts: including family and friends - flights, hotels, tours, cruises, travel insurance and more
  • Flexibility: Monday to Friday week, business hours with flexible options available
  • Brightness of Future: career opportunities in a network of brands and businesses across the globe
  • Corporate Health Discounts: access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to 24/7 internal gym
  • Mental Health: support and Employee Assistance Program for staff and family
  • Social: regular awards nights, social team-building and industry events
  • Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and the Flight Centre Foundation; paid parental and volunteer leave
  • Sustainability: the protection of our environment is essential to the future of tourism


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