Customer Experience Coordinator

3 days ago

KalgoorlieBoulder, Australia beBeeCaregiver Full time $55,000 - $80,000
Job Description

We are seeking a highly skilled and dedicated Care Management Coordinator to join our team. As a key member of our office-based Care Management team, you will be responsible for handling client inquiries, building relationships, and managing feedback and complaints from seniors, disabled, and elderly clients and their families.

Your primary focus will be on providing exceptional customer service, ensuring that every interaction with our clients is positive and supportive. You will work closely with internal teams, clients, families, and health professionals to deliver high-quality care services.

You will be required to have excellent communication and interpersonal skills, as well as the ability to multitask and manage challenging workloads. A national police clearance and valid driver's license are also essential requirements for this role.

Required Skills and Qualifications
  • Administrative experience: Proven ability to manage administrative tasks and maintain accurate records.
  • Client-focused attitude: Strong commitment to delivering exceptional customer service and building positive relationships with clients and their families.
  • Clear communication skills: Excellent written and oral communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Advanced computer skills: Proficiency in Microsoft 365 and adaptability to new systems.
  • National Police Clearance: Ability to obtain and maintain a national police clearance.
  • Valid Driver's License: Possession of a valid driver's license.
Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

  • Competitive salary and remuneration package.
  • Ongoing training and development opportunities, to help you grow professionally and achieve your career goals.
  • Recognition and rewards program, acknowledging your dedication and excellence in care.
What We Offer

We offer a dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration. Our team is committed to delivering high-quality care services, and we are looking for like-minded individuals to join us.

If you are passionate about delivering exceptional customer service and making a real difference in the lives of our clients, we would love to hear from you. Apply now to become a part of our team and start your journey towards a rewarding career in care.

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