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Social Media Reputation Specialist

2 weeks ago

Melbourne, Victoria, Australia ALOIS Solutions Full time
Job Description

We are looking for a talented Social Media Reputation Specialist to join our team at ALOIS Solutions. In this role, you will be responsible for expanding and managing a globally located 24/7 team focused on protecting our brand reputation on social media.

You will work closely with the Global SORT Head of SORT and US&C Program Manager to develop strategies for mitigating potential crises and improving customer care operations. The ideal candidate will have a strong understanding of social listening, software proficiency in Sprinklr & Brandwatch, and the ability to work effectively with remote teams across time zones.

In addition to your technical skills, you should possess excellent stakeholder management skills, with the ability to lead conversations in complex situations involving multiple stakeholders from varied backgrounds.