Strategic Innovator Leader

5 days ago


Sydney, New South Wales, Australia beBeeCustomerCentric Full time $140,000 - $160,000

Overview

We are seeking a seasoned professional to lead our Engagement & Experience Branch as an Engagement and Experience Manager. This role will drive strategic vision, project management excellence, and customer-centric innovation across all branches.

About the Role

  • The Engagement and Experience Manager will be responsible for leading with strategic vision and project management excellence to deliver targeted communications, seamless stakeholder experiences, and data-informed engagement strategies.
  • This includes driving innovation in visual and web-based communication tools, amplifying customer voice in shaping organisational direction, and fostering a decentralised capability model for stakeholder engagement.

Responsibilities

  • Demonstrated experience in being the 'voice of the customer' across an organisation, leading, influencing and supporting staff at all levels to understand and address client needs, preferably in an IT or data-oriented context.
  • Extensive experience developing and implementing high-quality, targeted, coordinated communications and stakeholder engagement plans, informed by market research and user feedback, that focus on informing and influencing key stakeholders, as well as supporting product delivery.
  • Exceptional capabilities to identify, form and maintain stakeholder and internal organisation relationships with technical professionals, and represent the organisation to governments and industry as needed.

Benefits

  • Ongoing full-time position
  • Hybrid working from office/home arrangement
  • Generous salary package commensurate with skills and expertise

To Be Considered

Please forward an application letter outlining your suitability for the position, plus your resume and contact details of two referees via email.



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